Returns & Exchanges

At Third Wave Coffee Roasters, we strive to ensure every brew meets our high standards of quality; however, due to the perishable nature of roasted coffee beans, we can only accept returns on non-food merchandise and brewing equipment.

Return Process

• 1.
  Verify Eligibility

  Ensure your item is a piece of brewing equipment or merchandise in its original packaging, as we cannot accept returns on opened coffee beans or ground coffee.

• 2.
  Contact Support

  Email our roasting team at [email protected] within 14 days of delivery with your order number and a brief explanation of the issue.

• 3.
  Package and Ship

  Securely pack your items and ship them back to our main roastery using the prepaid shipping label provided by our customer service team.

• 4.
  Receive Refund

  Once our quality control team inspects the returned items, we will issue a full refund to your original payment method within 5 to 7 business days.